Effective Date: May 26, 2026 · Last Updated: July 9, 2026
Pool Care Genie is a product of Cali Apps Inc., a California limited liability company. We operate the Pool Care Genie platform at poolcaregenie.com and its subdomains. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.
For privacy-related questions or requests, contact us at support@poolcaregenie.com.
We collect information in three ways: information you provide directly, information collected automatically, and information from third-party services.
| Category | Examples | How Collected |
|---|---|---|
| Account Information | Name, email address, company name, phone number | You provide at signup |
| Billing Information | Payment method, billing address, transaction history | Collected by Stripe — we do not store raw card data |
| Pool & Service Data | Pool specifications, water test readings, customer records, route data, service visit notes | You enter into the Service |
| Genie AI Inputs | Pool parameters and water chemistry readings submitted to Genie AI | You provide when using Genie AI features |
| Usage Data | Pages visited, features used, session duration, browser type, IP address | Collected automatically via server logs |
| Communication Data | Emails, support tickets, feedback submitted to us | You provide when contacting us |
| Marketing Preferences | Email address, subscription status, waitlist group | Collected via waitlist forms, stored in MailerLite |
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent. We do not use individual water chemistry data in any aggregated or de-identified form for purposes other than delivering your Genie AI results unless we provide separate notice and obtain your consent.
We share your information only in the following limited circumstances:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing and subscription management | Name, email, billing address, payment method |
| Google (Firebase) | Authentication for The Lamp internal platform | Google account email and profile info |
| Google Maps / Directions API | Route optimization and map display | Customer addresses (no names) |
| MailerLite | Email communications and waitlist management | Name, email address, subscription group |
| Anthropic (Claude API) | AI processing for Genie AI recommendations | Pool specs and water chemistry data you submit to Genie AI. This data is transmitted to and processed by Anthropic, Inc. subject to Anthropic's Privacy Policy. We do not independently retain your Genie AI input data beyond what is necessary to deliver your results. We do not authorize Anthropic to use your submitted data to train its models. |
| Legal / Law Enforcement | Compliance with legal process or protecting rights | As required by law or valid legal process |
| Business Successors | Merger, acquisition, or sale of assets | All data held at time of transaction, subject to same privacy protections |
Pool Route Pro and Enterprise subscribers who participate in the Pro Marketplace have their business name, service area, and offered services displayed to homeowners searching for pool professionals. Enterprise subscribers also have their website URL displayed. This is voluntary — participation is controlled through your account settings.
Homeowner contact information submitted through a Marketplace inquiry is shared with the matched pool service professional for the purpose of following up on the service request.
We retain your personal information for as long as your account is active or as needed to provide the Service. When you cancel your account, we retain your data for up to 90 days to allow for account recovery and to fulfill any remaining legal obligations, after which it is deleted or anonymized.
Billing records may be retained for up to 7 years as required by applicable tax and accounting laws.
We use essential cookies and similar technologies to operate the Service, maintain your session, and remember your preferences. We do not currently use advertising or cross-site tracking cookies.
Most browsers allow you to control cookie settings. Disabling essential cookies may impair Service functionality.
We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (HTTPS/TLS), access controls, and secure authentication via Firebase and Google OAuth. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to notify us immediately of any suspected security breach.
Genie AI relies on third-party AI infrastructure (including Anthropic's Claude API) to process the data you submit. While we have contractual protections in place with our AI provider — including a prohibition on using your data to train their models — we do not control that provider's systems and cannot guarantee against a security incident, unauthorized access, or a future change in that provider's own data handling practices. Any such event affecting a third-party provider would be governed by that provider's own privacy and security practices, in addition to any contractual remedies available to us.
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights regarding your personal information:
To request deletion of your personal information, email us at support@poolcaregenie.com with the subject line "Data Deletion Request" and include:
1. Your full name and the email address associated with your account.
2. A brief description of the data you want deleted (or request full deletion).
We will acknowledge your request within 10 business days and complete the deletion within 45 days as required by California law. We may request verification of your identity before processing the request.
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. This threshold reflects California's CCPA-K requirements, which extend protections to minors under 16. If you believe a child has provided us personal information, please contact us at support@poolcaregenie.com and we will promptly delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice within the Service at least 14 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.
For privacy questions, data requests, or to exercise your rights, contact us: